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Terms & Conditions

Welcome to Alevaa! These Terms and Conditions govern your use of our website and services, including the purchase of dietary supplements, food products, beverages, personal care products, and cosmetics affiliated with DXN company. By accessing or using our website, you agree to these Terms and Conditions. Please read them carefully.

General Information

Alevaa is an e-commerce store based in Sweden. Our mission is to provide high-quality products to support your health and wellness journey. These Terms apply to all visitors, users, and customers who access or use our website.

Definitions

  • "We", "Us", "Our" refers to Alevaa.

  • "You", "Your" refers to the user or customer.

  • "Products" refers to the items offered for sale on our website.

  • "Website" refers to Alevaa's online platform.

User Accounts

  • You may need to create an account to make purchases.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to provide accurate and complete information during registration.

  • Alevaa reserves the right to suspend or terminate accounts that violate these Terms.

Products and Orders
Product Information

  • We strive to provide accurate descriptions and images of our products. However, variations may occur due to differences in display settings or packaging updates.

Order Acceptance

  • All orders are subject to acceptance by Alevaa. We reserve the right to refuse or cancel orders at any time.

Pricing

  • Prices are listed in Swedish Krona (SEK) and include VAT.

  • We reserve the right to change prices without prior notice.

Returns Policy
Return Conditions

Returns are accepted only under the following conditions:

  • The product must be unused and in its original packaging with all seals intact.

  • Returns must be initiated within 14 days of receiving your order.

Return Process

  1. Contact customer service with your order number and reason for return.

  2. Follow the instructions provided by our team for returning the product.

  3. Ship the product back using secure packaging.

Return Costs

The customer is responsible for all return shipping costs unless the return is due to a defective product or an error on our part.

Refunds

Refunds will be issued within 14 business days after we receive and inspect the returned items. Refunds will be processed via the original payment method used for purchase.

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Limitation of Liability

Alevaa shall not be held liable for:

  • Indirect or consequential damages arising from the use of our website or services.

  • Delays caused by external factors such as shipping carriers or customs processing.

  • Losses due to unauthorized use of your account.

Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright laws. You may not reproduce or distribute any content without prior written consent from Alevaa.

Governing Law

These Terms are governed by Swedish law. Any disputes arising from these Terms shall be resolved in Swedish courts.

Changes to Terms and Conditions

Alevaa reserves the right to update these Terms at any time. Changes will be posted on our website and are effective immediately upon publication.

Contact Information

If you have questions about these Terms, please contact us

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