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Shipping & payment Policy

At Alevaa, we strive to provide a seamless shopping experience from browsing to delivery. This shipping and payment policy outlines the terms and conditions related to shipping, payment, and returns for products purchased from our online store.

Shipping Methods and Delivery Times

We offer several shipping options to ensure your dietary supplements, food products, beverages, personal care products, and cosmetics reach you in a timely manner.

Order Processing

  • All orders are processed within 1-2 business days after payment confirmation

  • You will receive an order confirmation email once your order is placed

  • A shipping confirmation email with tracking information will be sent once your order has been dispatched

International Shipping

International shipping rates and delivery times vary depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

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Payment Information
Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard)

  • Klarna

  • Bank Transfer

Payment Security

All payment information is encrypted using SSL technology. Your financial details are never stored on our servers and are processed through secure payment gateways that comply with PCI DSS standards.

Billing Information

Your billing information must match the information associated with your payment method. Incorrect billing information may result in processing delays or order cancellation.

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Return Policy
Return Conditions

  • Returns are accepted only if the product is in the same condition as when it was shipped

  • Products must be unused, in their original packaging with all seals intact

  • Returns must be initiated within 14 days of receiving your order

  • For health and safety reasons, we cannot accept returns on opened nutritional supplements or personal care products

Return Process

  1. Contact our customer service to request a return

  2. Clearly state your order number and the reason for return

  3. Await confirmation and return instructions from our team

  4. Package the item(s) securely in appropriate packaging

  5. Ship the return package to the address provided

Return Shipping Costs

Please note: The customer is responsible for all return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a tracked shipping service as we cannot be responsible for returns lost in transit.

Refund Processing

  • Refunds will be processed within 14 business days after we receive and inspect the returned items

  • Refunds will be issued to the original payment method used for the purchase

  • The refund amount will include the purchase price of the returned items, excluding the original shipping costs and return shipping costs

Order Cancellation

  • Orders can only be canceled before they have been dispatched

  • To cancel an order, please contact our customer service as soon as possible

  • If your order has already been dispatched, you will need to follow the return process

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Contact Information

If you have any questions regarding our shipping and payment policy, please contact us

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